Terms & Conditions

PRIVACY POLICY

Triangle Store is committed to protecting your privacy and will only use the information we collect about you lawfully. We only collect your information in order to process your order and provide you with the best possible service. We ensure that this is kept securely and processed fairly.

To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

We never collect or store credit/debit card information. We use a third party processor to handle this information securely. None of this information is stored anywhere on our website. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfill that order.

We use the information you provide about someone else when placing an order, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfill that order. We always insure that contractors we use in connection with the website and services (for example hosting providers) are subject to strict contractual obligations.

You can sign up to receive updates on our latest products and features via email on our website via the ‘subscribe’ link. You can always unsubscribe from our newsletter at any time.

We do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

If you have any questions or feedback regarding this statement, you can contact us at [email protected]

We may change this policy from time to time to ensure it is up to date with current European data protection laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

This page was updated on 24rd May 2018.

TERMS & CONDITIONS

By making an online purchase through trianglestore.co.uk (”We”), you are agreeing to the following terms & conditions. Please read these carefully before placing your order.

Payments can be made safely and securely by card through Paypal. If you do not have a Paypal account you can still pay by card through the Paypal system without registering. Please email: [email protected] for queries regarding payments.

Delivery

Orders will be despatched within 5 working days of receipt of payment subject to availability. If your order is urgent, please email: [email protected] or call: 07929410263 and we will do our best to make sure you receive your items in time. All goods will be wrapped and packaged very carefully to ensure a safe delivery. If an item is not in stock or we anticipate any delays we will let you know immediately.

UK Deliveries

Goods are usually sent via MyHermes signed for courier services. For large orders, a national courier service will be used.

Overseas Deliveries

Please email [email protected] for an overseas quote.

For deliveries outside the UK, our postage and packaging charge does not cover any possible customs import duties and or taxes. These may be levied once the item(s) reach the specified country. You will be responsible for any import duties and taxes as we have no control over these charges and cannot predict what they may be. Also international deliveries may be subject to inspection and may be opened by customs authorities, this may cause delays to deliveries which is beyond our control.

Returns, Refunds & Exchange Policy

If you are not happy with your online purchase once it has been delivered to you, you may return the goods within 7 working days of delivery for a refund.

Returns Address: Triangle, 137a Rushmore Road, Hackney E50HA
All returns by signed for post only please.

Alternatively you may choose to be issued with a credit note to the value of your original purchase. The product you return must be unused and in the same condition that you initially received it. The customer is responsible for the return postage costs. All returns must be sent recorded/signed for delivery and a tracking number must be provided.

There is no exchange on Vintage items bought in store.

You are responsible for the safe keeping of the goods and taking care of them until their return. We do not accept liability for returned goods that have been damaged during transit back to us. Please ensure therefore that you wrap and package the products thoroughly to avoid any breakages.

Faulty, Missing or Damaged Goods

Replacements or refunds will be given for faulty or damaged goods. Please notify us the next working day if you receive a faulty or damaged good(s). Incomplete orders must be notified within 24hrs.

For details on how to return your goods, please call us on: 07929410263 or e-mail: [email protected]

Refunds will only be credited with the same payment method as the original purchase.

Cancellations

If you wish to cancel your order, please telephone or email us as soon as possible as we try to process your orders promptly. If your order has already been dispatched to you please do not open the package but return the goods to us in accordance with our Returns Policy above.

Products

Every effort is made to ensure that colours and shapes appear as realistic as possible. However, digital reproduction on different web browsers and computer monitors vary so we cannot guarantee the exact colour. We take care to represent our products as accurately as possible, but due to the hand made nature of some products, they may occasionally vary slightly in colour.

Company Details:

Triangle Store Limited,
81 Chatsworth Road,
Lower Clapton,
E50LH