Terms & Conditions
TRIANGLE is committed to protecting your privacy. Any information relating to our customers will never be shared or sold to third parties. We do not keep your personal information on file and only maintain an email list for those who have chosen to receive it.
TERMS & CONDITIONS
By making an online purchase through trianglestore.co.uk (”We”), you are agreeing to the following terms & conditions. Please read these carefully before placing your order.
Payments can be made safely and securely by card through Paypal. If you do not have a Paypal account you can still pay by card through the Paypal system without registering. Please email: [email protected] for queries regarding payments.
Orders will be despatched within 5 working days of receipt of payment subject to availability. If your order is urgent, please email: [email protected] or call: 07929410263 and we will do our best to make sure you receive your items in time. All goods will be wrapped and packaged very carefully to ensure a safe delivery. If an item is not in stock or we anticipate any delays we will let you know immediately.
Goods are usually sent via MyHermes signed for courier services. For large orders, a national courier service will be used.
Please email [email protected]co.uk for an overseas quote.
For deliveries outside the UK, our postage and packaging charge does not cover any possible customs import duties and or taxes. These may be levied once the item(s) reach the specified country. You will be responsible for any import duties and taxes as we have no control over these charges and cannot predict what they may be. Also international deliveries may be subject to inspection and may be opened by customs authorities, this may cause delays to deliveries which is beyond our control.
Returns, Refunds & Exchange Policy
If you are not happy with your online purchase once it has been delivered to you, you may return the goods within 7 working days of delivery for a refund.
Returns Address: Triangle, 137a Rushmore Road, Hackney E50HA
All returns by signed for post only please.
Alternatively you may choose to be issued with a credit note to the value of your original purchase. The product you return must be unused and in the same condition that you initially received it. The customer is responsible for the return postage costs. All returns must be sent recorded/signed for delivery and a tracking number must be provided.
There is no exchange on Vintage items bought in store.
You are responsible for the safe keeping of the goods and taking care of them until their return. We do not accept liability for returned goods that have been damaged during transit back to us. Please ensure therefore that you wrap and package the products thoroughly to avoid any breakages.
Faulty, Missing or Damaged Goods
Replacements or refunds will be given for faulty or damaged goods. Please notify us the next working day if you receive a faulty or damaged good(s). Incomplete orders must be notified within 24hrs.
For details on how to return your goods, please call us on: 07929410263 or e-mail: [email protected]
Refunds will only be credited with the same payment method as the original purchase.
If you wish to cancel your order, please telephone or email us as soon as possible as we try to process your orders promptly. If your order has already been dispatched to you please do not open the package but return the goods to us in accordance with our Returns Policy above.
Every effort is made to ensure that colours and shapes appear as realistic as possible. However, digital reproduction on different web browsers and computer monitors vary so we cannot guarantee the exact colour. We take care to represent our products as accurately as possible, but due to the hand made nature of some products, they may occasionally vary slightly in colour.
Triangle Store Limited,
81 Chatsworth Road,